Trust & rules

Policies

The rules that apply when you buy from The Nexus, in one place. Each policy opens with a short summary in plain words, then gives the full detail in numbered sections.

Last updated 5 October 2026Effective from 5 October 2026Contact: support@thenexus.store

In plain words

Check the player ID, server and region before you pay. It is the most common reason a top-up goes wrong.
Never share your password for an ID-only top-up or for a code purchase.
Keep any problem in the private chat of your order so everything is in one place.
The Nexus is an independent store. It is not endorsed by any game publisher or platform.

All policies

Terms of ServiceWho can buy, how orders work, accounts, rewards, what is not allowed and where our responsibility ends.Refund PolicyWhen an order can be cancelled, replaced, credited or refunded, and how to ask.Delivery PolicyHow each kind of product reaches you: player-ID top-ups, login top-ups, codes, accounts and boosting.Privacy PolicyWhat we collect, why, how long we keep it and the choices you have.Editorial PolicyHow our guides are researched, written and corrected.ContactWhere to write to us and what to include so we can help quickly.FAQShort answers to the questions we hear most.How it worksThe order flow from choosing a product to receiving it.