1. Cancellation before delivery
An unpaid order can be cancelled automatically when its payment window expires. A paid order may be cancelled before work or irreversible digital delivery begins, subject to payment and network fees already incurred.
2. Refund or replacement may be available when
- The Nexus cannot deliver the purchased product or agreed target.
- A verified payment was captured but the order was not created or credited.
- The delivered code, account or digital item was invalid at the time of delivery and the issue is reported with evidence.
- The delivered region, quantity or product materially differs from the confirmed order.
- A duplicate charge is confirmed.
Depending on the product, the first remedy may be correction, replacement, re-delivery or store credit.
3. Refunds are normally unavailable when
- A valid digital code, currency top-up, account credential or completed boost has been delivered as ordered.
- The customer provided the wrong game ID, server, region, platform or account.
- The customer changed credentials, interrupted the service, used the delivered item, or caused a publisher restriction after delivery.
- The issue was not reported within the order’s displayed protection period.
- Payment proof is false, altered or belongs to a different transaction.
Mandatory consumer rights under applicable law are not excluded by this policy.
4. Refund method and timing
Approved refunds are normally returned to the original supported payment method or, where that is not technically possible, issued as store credit with your agreement. Blockchain, payment-provider and currency-conversion fees may be non-refundable where already charged by third parties.
5. Requesting a review
Open a support ticket linked to the order and include the order code, issue description and relevant screenshots or transaction reference. Do not publish passwords or one-time codes in public channels. The Nexus may request verification before revealing sensitive order information or approving a refund.
Contact: support@thenexus.store.