How to Avoid Game-Currency Scams: Generators, Chargebacks and Fake Support

Game currency is an easy thing to sell dishonestly. It is digital, it is wanted by millions of mostly young players, it is often bought in a hurry, and a seller can be gone before a buyer notices that anything is wrong. This guide goes through the common scams one by one, uses the publishers' own support pages and the United States Federal Trade Commission (FTC) to explain how they work, gives you a checklist for vetting any seller, and sets out what to do if you have already been caught. It contains no scam statistics, because we do not have reliable figures and will not invent them.

What a game-currency scam looks like

Scams in this area share a structure even when the details change. Somebody offers something you want at a better price or with less effort. They create a reason to act quickly. They ask for something you should not give: a password, a code, a payment that cannot easily be reversed, or a login. The FTC's guidance names four recurring signs on its page about how to avoid a scam: the scammer pretends to be someone you trust, invents a problem or a prize, pressures you to act before you can think, and asks for an unusual payment method such as cryptocurrency, a wire transfer, a payment app or a gift card.

The FTC's page is general advice about scams of every kind, not gaming advice, and it describes the pattern as seen in the United States. But the pattern fits game currency closely, which is why it is a good starting lens.

Fake generators and "free" offers

This is the oldest scam and the one aimed most at children. A video, a website or even a game claims it can add free Robux, gems or points to your account. You are asked to enter your username, sometimes your password, and often to complete surveys or install something first.

Roblox says plainly, on its page about free Robux and subscription generators, that any offer of free Robux, subscriptions or valuable items is a scam. It explains that these offers aim to steal your account details or personal data, or to get you to click harmful links, with the goal of taking over the account and its Robux and items. Roblox's own advice is to enter your password only on the official Roblox login page, never to share it, to avoid suspicious links, and to use the Report Abuse buttons. Its page on ways to get Robux adds that Robux are bought from Roblox for real money or earned as a creator, and that anyone claiming otherwise is running a scam.

Roblox documents this clearly, so we use it as the example. We did not read comparable pages for every game, so treat the principle as general but check the publisher's own page for the one you play: if a currency can only come from the publisher or its authorised retailers, a "generator" cannot be real.

Sellers who ask for your password or a code

A password is the key to everything on the account, and a one-time verification code is the key to the same door for a few minutes. Publishers say, consistently, that nobody else needs either.

Riot's account protection page tells players to log in only at Riot's real sign-in address, notes that Riot already has access to your account and never needs your password, recommends multi-factor authentication, and says never to share account access, even for rank boosting or trading. Roblox says that its staff will never ask for your password, your two-step verification codes or your backup codes. Supercell's Safe and Fair Play page warns that handing credentials to third parties puts your game and your financial and online security at high risk.

Where the line is blurry

Some stores, including ours, offer login top-ups for certain games, where the team signs in to add currency. That is a different thing from a scam only in one respect: the seller is a real business with an order record and a refund policy. The publisher may still forbid the practice, and Supercell's page describes unauthorised vendors and shared credentials as a ban risk. Before choosing a route, compare them: if the same currency is sold as a code or an ID top-up, those need less trust than a login. A code order, in particular, should never involve your password. At The Nexus we never ask for a game password for a gift card or code order.

Sellers who rely on chargebacks

A chargeback is when a payer asks their bank or card company to reverse a payment. Dishonest buyers use it to get currency and then take their money back. Dishonest sellers can use it the other way round: they take your payment, deliver nothing, and let you fight the bank, or they deliver currency bought with a payment they will themselves reverse. For the player the second case is the dangerous one.

Riot's page on chargebacks explains how Riot treats them. An account is suspended when a chargeback happens, and Riot treats chargebacks as fraud rather than as refunds. Gifting chargebacks suspend both the sender and the receiver. Multiple chargebacks on one account can lead to a permanent ban. Riot says you regain access by repaying the balance, but content removed because of a chargeback is not returned even when the balance is restored. It also says fraud alerts and requests for information may be treated as chargebacks, and that players should never need to buy premium currency through a third party. Another point on that page matters here: if a chargeback follows a purchase from a third party, the player is still the one who owes the balance.

That is the real cost of a chargeback-based seller. You may have paid honestly and still hold currency that is later clawed back, with a suspended account while it is sorted out.

Stolen cards and currency you did not pay for properly

A seller who takes your local payment and then pays the publisher with somebody else's stolen card can offer prices that look impossible. The harm lands on the buyer when the real cardholder disputes the charge.

Riot's page on unauthorised charges says that when a fraudulent charge is reversed, the account that used the payment information is suspended until the reversed charges are repaid, whether the unauthorised user was a stranger or someone the card owner knew. The same page says the cardholder's money is returned after verification and that Riot removes the payment information from any accounts still using it.

Supercell's Safe and Fair Play page states that buying gems from unauthorised vendors can lead to revoked currency and a permanent ban. We cannot say how any other publisher handles a stolen-card case, because we did not read an Epic Games or Moonton page: their support pages could not be fetched when we prepared this guide. If you buy for a game outside those we cite, assume the principle is similar until its own page says otherwise, and check it.

Prices that are too good

A low price is not a scam by itself. Promotions, bundles, regional pricing and different payment costs are all real. But a price far below what the publisher charges needs an explanation, because someone is covering the difference. Riot's page says plainly that a third party offering a deal is probably not as legitimate as it claims. Ask the questions in the checklist below: where does the currency come from, what route delivers it, and what happens if it is reversed?

Fake support messages and impersonators

Scammers like to arrive just after something has gone wrong or looks wrong: a direct message on a game chat, a comment under a video, an email that claims your account has a problem or a purchase failed. They pose as the publisher, a moderator or a store, and then ask for a login, a code or a payment.

The FTC lists impersonation first among the signs of a scam and says scammers pressure you to act before you have time to think. Roblox says staff will never ask for your password or codes, and that real promotions are announced only on its official blog, in the Notifications tab or in a banner on its site, per its page on keeping your account safe. Riot tells players to check messages against its list of official senders.

A rule that covers most cases

If a message says something is wrong with your account, do not answer it. Open the publisher's official site or app yourself, sign in there, and contact support from there. A real support team will see the same problem on its side without needing you to hand over a code.

Gift card tricks

A separate group of scams uses gift cards as the payment. The FTC's page on avoiding and reporting gift card scams explains that scammers pressure victims into buying cards such as Google Play or Apple and then reading out the number and PIN, after which the money is gone. Apple's page says Apple gift cards are for buying things from Apple, and Google says never to share the code on a gift card or use Google Play cards for anything outside Google Play, as its gift card scam page describes. Apple's gift card scam page gives the same warning.

This is the reverse of buying a code from a store: there you pay money and receive a code to redeem yourself. The scam is when somebody demands that you buy a card and send them the code. Once you give out a code, whoever holds it can redeem it.

A seller-vetting checklist

Use these steps on any seller, ours included. A seller who fails the first three should stop you there.

1. Find out who the seller is: a named business, a working site, a contact address, and a way to reach support that is not only a private chat.
2. Read the refund and delivery rules before paying. A written policy is the minimum; our own is at the refund policy.
3. Check what the seller will ask you for. A code order needs no password. An ID order needs an ID and, where required, a server or zone. A login order needs access to your account, which is the highest risk.
4. Pay through a checkout that creates an order record. Wallet payments such as Vodafone Cash and InstaPay are normal in Egypt and appear at checkout on The Nexus. The red flag is not the payment type but being asked to send money to a personal number in a chat with no order attached.
5. Look for the order page or receipt, and keep it. Screenshot the product page route and the confirmation.
6. Compare the price with the publisher's own store. If it is far lower, ask where the currency comes from before buying.
7. Redeem or check the delivery soon after it arrives, so any problem is still recent and reportable.
8. Be wary of pressure. A real seller can wait while you read the policy; a scammer needs you to hurry.

Reviews are a weak test, because they are easy to fake and easy to copy. An order record, a readable policy and a payment you can trace tell you more.

If you think you have been scammed

Move quickly, and in this order.

1. Secure the account. Change the password, from a device you trust, and the password on the email address tied to the account. Turn on multi-factor authentication and sign out of other sessions where the game allows.
2. Contact the publisher's support yourself. Use the account-recovery or support form on the official site. Riot, for example, tells players with a compromised account to submit a support ticket immediately. Do not use links from the message that started the problem.
3. Contact whoever took the payment. If you paid by card, call the card issuer. The FTC explains that, in the United States, a card billing error such as an unauthorised charge or an item not delivered can be disputed with the issuer, in writing, within 60 days of the first statement with the error, and that the issuer has set deadlines to acknowledge and resolve it, as set out on its page about using credit cards and disputing charges. These are United States rules. Banks in Egypt and elsewhere set their own, so ask yours how long you have. For wallet or transfer payments, contact the provider at once and ask what is possible; some transfers cannot be reversed.
4. If a gift card was involved, tell the card issuer and keep the card and receipt, which is the FTC's advice on its gift card page. Apple and Google both have scam-reporting pages for their cards.
5. Report it. In the United States, report scams at ReportFraud.ftc.gov. Elsewhere, report to your local consumer authority or police as your country allows. Use the game's own report tool too; Roblox points to its Report Abuse buttons.
6. Keep evidence. Chat logs, order pages, receipts, usernames and screenshots help every one of the steps above.

If you bought from us and something is wrong

Open a support ticket linked to the order. The refund policy lists when a refund or replacement may be available and what evidence helps. Keep your order page and, for a code that did not work, follow the recording steps the policy describes before you reveal the code.

Where this guide stops

We do not claim any route, including ours, removes all risk. For how the code route works, see our gaming gift cards guide, and browse the gift card hub or the games hub.

How we keep this guide accurate

Everything we say about what Roblox, Riot, Supercell, Apple and Google state comes from their own support pages, linked in the text and listed in the sources, and was read on 5 October 2026. The FTC pages are general consumer advice from a United States agency, and the dispute rules described are United States rules; they will not apply everywhere. We have not quoted any scam statistics or loss figures, and we could not read Epic Games or Moonton pages, so we say nothing about them. Statements about The Nexus come from our own product rules and the refund policy, and the product page governs if anything differs. Prices are not quoted because they change; see the live price on each product page. If you spot something out of date, use the correction link at the end of the article.