Простыми словами
- Everything is delivered digitally on your private order page. Nothing is shipped.
- The time shown on a product is an estimate based on how deliveries usually go, not a deadline.
- Player-ID top-ups and code purchases never need your password.
- Some top-ups and boosts need access to your account. The login is kept encrypted, used only for your order and removed shortly after delivery.
- Codes appear on your order page once the order is complete. They are not sent by email.
- If delivery cannot be completed, Nexus Delivery Protection applies. It is the documented review, correction and refund process.
How delivery works
After your payment is confirmed, your order page shows its status: Awaiting payment, Paid, In progress, Action needed, Completed, Cancelled or Refunded. Action needed means we are waiting for something from you, such as a one-time code or corrected details.
Many products show an estimated delivery time. The estimate comes from a default we set and, once enough recent orders exist, from how long similar deliveries actually took. It is an estimate, not a deadline. We use the words instant or automatic only when every delivery route for that product is automatic.
Keep your problems and corrections inside the support chat of your order so everything is in one place.
Player-ID top-ups
After payment is confirmed, the top-up is sent through our supplier to the player ID and server you entered. We never ask for your password for an ID-only top-up.
Format checks catch typing mistakes, but they are not proof that an account exists or belongs to a region. Confirm the complete player ID and the product region before ordering.
If the supplier’s result is pending or unknown, we reconcile it before buying a replacement, so the same delivery is not paid for twice.
Robux are sent to your Roblox username only and we never ask for your password. For a player aged 16 or older the Roblox account needs a completed Age Check. For a player under 16, parental controls must be turned on and a parent accepts the delivery.
Login top-ups
Some top-ups are done by our team signing in to your account, for example Riot Points, VALORANT Points, Wild Cores, Fortnite V-Bucks and Supercell gems. After payment, a protected form on your order page asks for the details the method needs.
Supercell ID has no password. When we sign in, Supercell emails you a verification code, and the order page asks you for it. If a game sends a login code, approval prompt or security check, the order shows Action needed until you complete it.
Your login is kept encrypted, used only for your order and removed from our systems shortly after delivery. Whatever happens to the order, a stored login is deleted no later than 30 days after the order was created. A one-time code you send is short-lived and is cleared when the work finishes.
While our team is working on your account, please do not log in or change the password unless support asks you to.
Gift cards and codes
A code appears on your private order page after the order is completed and paid. The delivery email never contains the code. Opening the code is recorded on the order.
Each gift card works only on accounts of the region named on the product. Redeeming instructions for the brand are shown with the order. Do not share your code in public.
If a code does not work, follow the evidence steps in the Refund Policy before you reveal it.
Game accounts and Steam
Game accounts are reviewed by our team before they are sold. Some listings are delivered automatically and say so on the product page; the others are delivered by our team by hand. The login details appear on your private order page.
The details of an account you bought stay on your order page, because they are the product. We suggest you change the password and recovery email when you receive it.
Steam games are delivered by our team by hand, as a game key or a Steam account. Gifting is not offered. Steam wallet codes are gift cards and follow the code rules above.
League and Wild Rift gifts
Gifts go through the game’s friend-gifting rules. Either we already have a verified friendship with your account, or you send a friend request and we record when it is accepted. The game’s waiting period before a gift can be sent starts after we record the acceptance. The product page states how long it is.
You need to give the correct Riot ID and region. A gift cannot be sent to a different account once it is sent.
Boosting and custom quotes
Priced services
For ranks, wins and similar services with a published price, the server calculates the price from the options you pick. Paying it creates the order.
Custom requests and quotes
A request that cannot be priced automatically becomes a custom request. Our team reviews it and replies with a quote on the same page. A quote stays open for 7 days from the moment it is sent.
You can accept the quote, or answer with a lower offer. You can send one offer per round, for up to 3 rounds, and the page shows the lowest amount we can consider. We can accept your offer, reply with a new quote or decline. Accepting a quote creates an order with the usual payment window.
Данные аккаунта
We never take a password or login code in a quote or a chat message. After you pay, a protected form on your order page asks for what the method needs. A solo boost needs the login. A duo or squad boost uses your in-game ID and availability instead.
The boost mode cannot be changed after the price is set. Your stored password is cleared when the boost is completed, cancelled or refunded, and in any case by the deletion times in the login top-ups section.
Your part and the risks
Do not log in or change the password while the boost is running unless support asks you to. Boosting can be against a game publisher’s rules and a publisher may act against an account, including in duo boosting. The Nexus cannot promise that this will not happen.
If a boost stops part-way, our team decides a fair partial refund or credit for the part not delivered.
Nexus Delivery Protection
Nexus Delivery Protection is how we handle an order that cannot be delivered or is delivered wrongly. Each order has a private page and a support chat. When a problem is reported, our team checks it against supplier and delivery records and decides on a correction, re-delivery, replacement, store credit or refund.
It is a review process, not a promise of a particular outcome or time. The full rules are in the Refund Policy.
Regions and platforms
Products are sold for the region or platform named on the product page. A Riot ID tag, email address or IP address does not establish the region of a game account, so we treat the region as unverified unless the supplier or publisher gives an authoritative check.
A gift card or code bought for the wrong region is a customer selection error and is normally not refundable.