Sa simpleng salita
- We collect what is needed to run your account and orders, keep the store secure and handle disputes. Optional analytics and marketing stay off until you choose them.
- We do not sell personal information.
- Login details for top-ups and boosts are kept encrypted and removed shortly after delivery.
- Support chat can use an automated assistant, and a person can take over the same conversation.
- From your account you can ask for access, export, correction or deletion of your data.
Information we collect
Impormasyon ng account at contact
Username, email address, numero ng telepono, hash ng password, gustong wika, naka-save na game profile, at mga preference ng account.
Impormasyon ng order at serbisyo
Mga produkto, dami, detalye ng laro at server, status ng order, paraan ng bayad, patunay ng bayad, mensahe sa support, kumpirmasyon ng delivery, review, dispute, at rekord ng refund.
Game login details
When a top-up or boost needs access to your game account, you give the login details in a protected form on your order page. They are encrypted, used only by the team working on your order, and deleted on the schedule in the retention section.
Impormasyon ng seguridad at device
IP address na natanggap mula sa trusted proxy, tantiyang bansa, browser, operating system, uri ng device, random na first-party device identifier, mga session, pagsubok sa pag-login, at mga security event.
Opsyonal na impormasyon para sa analytics at marketing
Page path, pinagmulan ng referral, parameter ng campaign, error sa checkout, at mga interaction event. Nananatiling naka-off ang opsyonal na pagproseso ng analytics at marketing hangga't hindi mo ito pinipili.
Email marketing (game deals)
If you choose it, we use your email address to send game top-up deals and store news by email, about once a week at most. We only do this after you tick an unticked box or use the sign-up form and then click the confirmation link we email you (double opt-in). Buying from us never signs you up. We keep your email address, the date, the form you used, your language and a hashed copy of your IP address as proof of consent. Every email has an unsubscribe link, or you can write to support@thenexus.store. After you unsubscribe we keep only your address on a do-not-mail list so you are not contacted again. Marketing emails are sent through our email marketing service (Hostinger Reach), which receives your email address, language and the date you agreed.
Bansa at Currency na Ipinapakita
Tinitingnan ang tantiyang bansa mo mula sa IP address mo sa sarili naming server, para lang piliin kung anong currency ipapakita ang presyo at kung anong payment method ang ilalagay muna. Hindi ito ini-save sa account mo, at hindi kailanman nababago nito ang halagang sinisingil sa iyo.
IP Geolocation by DB-IP, may lisensya sa ilalim ng CC BY 4.0.
Fraud checks
To judge the risk of an order or a sign-in, your IP address may also be checked with an IP-intelligence service, and country and network information is kept with session and security records.
Support conversations
Messages and images you send in support chat, including payment proof, are stored with your order or account. An automated assistant provided by Google can read them to draft replies, and a person can take over the same conversation.
Why we use information
- Para maghatid ng order, boosting, top-up, tournament, wallet, at support.
- Para i-authenticate ang user, protektahan ang session, at pigilan ang fraud o abuso.
- Para kalkulahin ang presyo, rewards, affiliate attribution, at paggamit ng reseller.
- Para asikasuhin ang dispute, refund, chargeback, at reconciliation ng bayad.
- Para pahusayin ang reliability at checkout kapag tinanggap ang opsyonal na analytics.
- Meet accounting, legal and platform obligations.
Cookies and consent
Ginagamit ang essential cookies para sa ligtas na pag-login, proteksyon ng session, pagpigil sa fraud, at pag-save ng mga pinili mong consent. Opsyonal ang analytics, personalization, at marketing. Puwede kang pumili ng "Essential only", tanggapin ang mga opsyonal na kategorya, o baguhin ang mga preference mula sa privacy panel ng account mo.
Kung naka-enable ang Google advertising, puwedeng gumamit ng cookies o katulad na teknolohiya ang Google at iba pang advertising vendor para magpakita, sumukat, at maglimita ng ads. Depende sa region mo at sa pinili mong consent, puwedeng personalized o hindi ang advertising. Puwede mong baguhin ang opsyonal na consent mula sa cookie controls ng site.
Hindi nilo-load ang advertising script hangga't hindi pa naitatala ang kinakailangang consent para sa advertising/marketing. Hindi kailanman nilo-load ng local development mode ang mga advertising script.
Advertising (Google AdSense)
Pages of this site may show ads served by Google. Ad code is never loaded on checkout, order, payment or account pages. Until you make a choice in the cookie controls, and whenever you choose "Essential only", Google is told that ad cookies and personalized ads are not allowed, so only non-personalized ads can be shown.
- Gumagamit ng cookies ang mga third-party vendor, kasama ang Google, para magpakita ng ads base sa mga nakaraang pagbisita ng user sa website na ito o sa ibang website.
- Dahil sa paggamit ng Google ng advertising cookies, kaya nitong at ng mga partner nito magpakita ng ads sa iyo base sa pagbisita mo sa site na ito at/o sa ibang site sa internet.
- Puwede kang mag-opt out sa personalized advertising sa pamamagitan ng pagbisita sa Google Ads Settings. Puwede ka ring mag-opt out sa paggamit ng ilang third-party vendor ng cookies para sa personalized advertising sa www.aboutads.info/choices.
- Alamin kung paano ginagamit ng Google ang impormasyon mula sa mga site o app na gumagamit ng mga serbisyo nito at basahin ang responsibilidad ng Google sa data ng negosyo para sa karagdagang impormasyon.
No other advertising network is used. Personalized ads are used only after you allow both marketing and personalization in the cookie controls. Visitors in the European Economic Area, the United Kingdom and Switzerland are asked for consent before any personalized advertising is used.
Service providers and transfers
Ibinabahagi lang ang impormasyon kapag kinakailangan sa mga provider ng hosting, email, payment, fraud-prevention, support, at analytics na naka-configure ng The Nexus. Tinatanggap ng mga provider ang pinakakaunting data na kailangan para sa gawain nila at napapailalim sila sa sarili nilang terms at security control. Hindi namin ipinagbibili ang personal na impormasyon.
Which providers see your data depends on what you use. Payment providers handle the payment method you choose (for example crypto, card, Skrill, Payoneer or local wallet providers). Our email provider sends order and account emails. Cloudflare protects and delivers the site. Google provides sign-in, advertising and the support assistant. Discord is used if you link it for roles and sign-in.
Pagpapanatili ng Data
- Opsyonal na analytics event: karaniwang hanggang 90 araw.
- Security event: karaniwang hanggang 365 araw.
- Expired o binawing session record: karaniwang inaalis pagkatapos ng 90 araw.
- Order, ledger ng wallet, refund, at rekord ng bayad: itinatago hangga't kinakailangan para sa serbisyo, dispute, accounting, at obligasyong legal.
- Game login details for top-ups and boosts: removed shortly after delivery, and in any case no later than 30 days after the order was created.
- One-time codes you send: short-lived and cleared when the work finishes.
- Account details of an account you bought stay on your order page, because they are the product.
- The seller’s stored copy of a sold account’s login: removed shortly after the sale is recorded.
- Data export files you request: available to download for 7 days.
Puwedeng pahabain ang panahon ng pagtatago kung may aktibong dispute, chargeback, security investigation, o obligasyong legal.
Seguridad
Gumagamit ang The Nexus ng secure na HttpOnly cookies, role-based access, input validation, encryption para sa sensitibong data ng serbisyo, audit log, rate limit, muling pag-encode ng upload, at database transaction. Walang internet service na walang risk, kaya i-report agad ang mga pinaghihinalaang isyu.
Your choices and requests
Mula sa account mo, puwede mong tingnan ang mga session, bawiin ang access ng ibang device, baguhin ang opsyonal na consent, at magsumite ng kahilingan para sa access, pagwawasto, pag-export, o pagbura ng data. Puwedeng itago pa rin ang ilang rekord kung kinakailangan para sa fraud, accounting, dispute, o pagsunod sa batas.
Requests are handled by our team. A deletion request anonymises your account after review. It cannot be completed while there is a wallet balance, an open order or dispute, an open chargeback case, a pending partner balance or payout, or a legal hold.
Contact
For privacy or security questions email support@thenexus.store and include “Privacy Request” in the subject. We may verify account ownership before processing a request.